Wednesday, May 6, 2009

Contact Center Demo of CEA function

Here is another homemade demonstration of the WebSphere Application Server Communications Enabled Applications function in a Contact Center environment. Here we have our call notification widget, click to call widget, and contact center cobrowsing functionality embedded in our Plants by WebSphere sample application.

Savio wrote more about how these Contact Center scenarios can play out here. Also, the widgets have some further detail here in a blog I wrote. Finally, if you are at IBM Impact this week, check out our 10:30 AM Session in Murano 3205 entitled "Lower Costs, Improve Satisfaction with Communications-Enabled Applications." And, more importantly, ask us questions while there!


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