For instance, a growing trend among restaurants is to offer food ordering online. You can go online, place your order, and either have it delivered or pick it up at some later time. So, I thought about the employee back at the restaurant monitoring these orders, and in particular I thought about how they may benefit from embedding communication capabilities in that online ordering system.
Consider my fictional pizza company, The Acme Pizza Company, and the back-end to their online ordering system. The employee back at the restaurant may view a list of the pizza orders and confirm each of those orders for the kitchen team.
When the restaurant employee clicks the Confirm Order it is probably necessary to show more information about the order and the customer who placed the order. But wouldn't it also be nice to allow the restaurant employee to simply click a button to call the customer that placed the order when it was necessary?
An easy extension to the WebSphere CEA click-to-call widget gives us both the information about the order and the embedded communication capabilities that allow the restaurant employee to connect with the customer directly from the web page.
The panel you see above is a simple dijit.Dialog widget that contains an extended version of the cea.widget.ClickToCall widget. The Acme Pizza Company employee has all the information they need to confirm the order, and they can even call the customer directly from the web page if necessary.
The possibilities for extending the WebSphere CEA widgets are endless. I hope to post more scenarios of interest involving different widgets soon. In the meantime, if you're interested in the JavaScript and HTML involved in building up this extension, you can download it here.
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