Tuesday, June 22, 2010

Mobile widget support in the latest CEA refresh

The latest release of CEA Feature Pack is now available at this site

The refresh includes the following updates:

  • New Web 2.0 mobile widgets deliver versions of Click to call, Call Notifications, Contact Center Co-browsing, Peer-to-peer Co-browsing and Two Way Synchronized Forms optimized for iPhone and Android mobile browser applications.

  • Web 2.0 mobile widgets extend multi-modal communications across desktop and mobile browsers.

  • Helps customers build applications with native mobile web application look and feel.

  • Support for mobile specific interactions such as touch and gesture support for selecting, scrolling and zooming on mobile browsers.

  • Enables mobile users to Co-browse with desktop or mobile users.


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