Tuesday, June 22, 2010

Mobile widget support in the latest CEA refresh

The latest 1.0.0.5 release of CEA Feature Pack is now available at this site

The refresh includes the following updates:

  • New Web 2.0 mobile widgets deliver versions of Click to call, Call Notifications, Contact Center Co-browsing, Peer-to-peer Co-browsing and Two Way Synchronized Forms optimized for iPhone and Android mobile browser applications.

  • Web 2.0 mobile widgets extend multi-modal communications across desktop and mobile browsers.

  • Helps customers build applications with native mobile web application look and feel.

  • Support for mobile specific interactions such as touch and gesture support for selecting, scrolling and zooming on mobile browsers.

  • Enables mobile users to Co-browse with desktop or mobile users.

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