This video covers three scenarios:
1) Adding CEA functions to a retail website which enables the customer to:
- Click to make a call to a customer service representative
- Cobrowse through the website with the customer service representative
- Cobrowse with a friend through the website
2) Adding CEA functions to an insurance website
- Use two way forms to help customers fill out forms and drive more forms to completion.
3) Using CEA within an inventory management system
- Let the application drive calls between buyers and suppliers through the make a call web services or REST services.
If nothing else, its a very entertaining video!