This post provides an additional level of detail on setting up the CEA (WAS) configuration and the soft phones when the application server does not utilize the default SIP port, i.e., the SIP_DEFAULTHOST port is set to a value other than 5060.
The default SIP port for the Application Server is 5060. If using a different port first check the server config to determine the port that is being used. For this example I will be using port 5065.
Next update the port for Telephony access method in the Communications Enabled Application ( CEA ) settings panel from 5060 to 5065
Now for the soft phone setup launch Express Talk Basic and go to the Advanced Line Settings configuration ( File -> Options -> Lines Tab -> Advanced Line Settings ). Then select the radio button for Use a different outbound server and enter "localhost:5065" for Outbound Server.
Next launch X-Lite and edit your SIP Account settings ( Show Menu -> SIP Account Settings -> Properties ). Select the radio button for Send outbound via: Proxy and enter "localhost:5065" for the Address.
The numbers used by the widget remain the same "sip:Customer@localhost" and sip:CSR@localhost" and specifying the port is not needed.
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